Privacy Policy

1. Introduction

Welcome to BuyInfinity.com, operated by The Window Experts. Your privacy is important to us. This Privacy & Cookie Policy explains how we collect, use, and protect your personal data, as well as how we use cookies and tracking technologies.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We collect personal and non-personal data to improve our services. The types of information we collect include:

A. Personal Information (Directly Provided by You)

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment details (for purchases, processed securely via third-party providers)
  • Account login details (if applicable)
  • Messages and inquiries submitted via contact forms, chat, or email

B. Automatic Data Collection (Cookies & Tracking)

  • IP address
  • Device and browser type
  • Browsing behavior on BuyInfinity.com
  • Referral source (how you found us)
  • Location data (approximate, based on IP address)

We use cookies and similar technologies for tracking and improving your browsing experience. See Section 6 – Cookie Policy for details.

3. How We Use Your Information

We use your information for the following purposes:

  • To Provide & Improve Our Services – Process transactions, fulfill orders, and enhance website functionality.
  • Customer Support & Communication – Respond to inquiries, provide assistance, and send transactional emails.
  • Marketing & Advertising – Send promotional offers (with your consent) and serve personalized ads.
  • Security & Fraud Prevention – Protect against fraud, unauthorized access, and other security threats.
  • Legal & Compliance Requirements – Meet our legal obligations, such as tax reporting and regulatory compliance.

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Trusted Third-Party Service Providers, such as:
  • Payment processors (Stripe, PayPal)
  • Email marketing platforms (MailChimp, HubSpot)
  • Analytics services (Google Analytics, Hotjar)
  • Advertising networks (Google Ads, Facebook Ads)
  • Legal Authorities, if required by law for fraud prevention, investigations, or compliance.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

5. Your Privacy Rights & Choices

A. General User Rights

All users have the right to:

  • ✔ Access their personal data
  • ✔ Correct inaccurate information
  • ✔ Request deletion of personal data
  • ✔ Opt out of marketing communications
  • ✔ Restrict or object to data processing

B. GDPR Rights (For EU Users)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • ✔ Right to be informed about data collection
  • ✔ Right to request data portability
  • ✔ Right to withdraw consent at any time

C. CCPA Rights (For California Users)

California residents under the California Consumer Privacy Act (CCPA) have the right to:

  • ✔ Request a copy of the personal data we have collected
  • ✔ Request that we delete personal data (subject to exceptions)
  • ✔ Opt-out of data sharing with third parties for advertising purposes

To exercise your rights, please email us at [email protected].

6. Cookie Policy

A. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us:

  • Enhance your experience by remembering preferences
  • Analyze website traffic and performance
  • Provide relevant ads based on your interests

B. Types of Cookies We Use

Type of CookiePurposeExampleRetention Period
Essential CookiesNecessary for website functionality.Login, security, fraud prevention.Session-based or up to 1 year.
Performance CookiesHelp us analyze user behavior.Google Analytics, Hotjar.6 months – 2 years.
Functional CookiesRemember your preferences.Chat settings, saved login.6 months – 1 year.
Marketing & Advertising CookiesShow relevant ads and track performance.Facebook Pixel, Google Ads.Varies by provider.

C. Third-Party Cookies

We use trusted third-party services that may place cookies on your device:

  • Google Analytics – Website performance tracking
  • Facebook Pixel – Ad retargeting
  • YouTube/Vimeo – Embedded videos

Each third-party provider has its own privacy policy. We encourage you to review their terms.

D. How to Manage Cookies

You can control or disable cookies in the following ways:

1. Website Cookie Settings

Visit our Opt-Out Preferences page to customize your choices.

2. Browser Controls

Most web browsers allow you to:

  • Block or delete cookies
  • Set site-specific preferences
  • Enable “Do Not Track” (DNT)

3. Third-Party Opt-Out Options

7. Data Security

We take security seriously and implement:

  • SSL encryption for secure transactions
  • Access controls and authentication measures
  • Regular security audits

While we strive to protect your data, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.

8. Retention of Personal Data

We retain your data only as long as necessary for legal, business, and operational purposes. When no longer needed, data is securely deleted.

9. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect:

  • Changes in data protection laws
  • Updates to our services or technology
  • New regulatory requirements

We encourage you to review this policy regularly for the latest updates.

10. Contact Information

If you have any questions or wish to exercise your privacy rights, please contact us:

  • 📍 The Window Experts – BuyInfinity.com
  • 📞 Phone: (832) 280-9175
  • 🌍 Website: https://buyinfinity.com